Refund Policy

Return & Replacement Policy

1. Returns

We do not accept returns or refunds on products once an order has been placed.
All products are ordered on a back-to-back basis specifically for each customer, and therefore cannot be cancelled or returned.

2. Replacements for Incorrect or Defective Products

We offer replacement (not refund) in the following cases:

• The wrong product was delivered
• The product is dead on arrival (DOA)
• The product fails within the manufacturer’s warranty period

To be eligible for replacement, customers must notify us within [e.g., 7 days] of receiving the product in case of wrong or defective delivery.

3. Warranty Claims

If a product fails during the manufacturer’s warranty period, we will assist with:

• Manufacturer warranty replacement
• RMA processing (if applicable)
• Replacement of the same or equivalent product (subject to supplier availability)

Warranty coverage does not include damage caused by misuse, improper installation, physical damage, or unauthorized modifications.

4. How to Request a Replacement

To request a replacement, please contact us with:

• Order number
• Product details
• Description of the issue
• Photos or diagnostic logs (if applicable)

Contact Email: [your email]
Contact Phone: [your phone number]

5. Shipping Costs

• If the issue is due to an incorrect or defective product supplied by us, we will cover replacement shipping costs.
• If the issue is due to customer error or non-warranty issues, shipping costs may be charged.

6. Policy Updates

We reserve the right to modify this policy at any time. Changes will be posted on this page.